Refund policy

Return & Refund Policy

We take pride in the quality and freshness of our flowers. Every bouquet is handcrafted with care — and your satisfaction matters deeply to us.

Freshness Guarantee

All Me Flowers offers a 3-day freshness guarantee from the time of delivery.
If your flowers wilt within this period and proper care instructions were followed, we will gladly offer:

• A replacement bouquet

  or

• Store credit of equal value

Care Requirements

To be eligible for a replacement or refund, please ensure the following care steps were followed:

• Flowers were placed in clean water immediately upon arrival

• Stems were trimmed before placement

• Vase was kept away from heat, direct sunlight, and cold drafts

• Water was refreshed daily

We may request a photo of the bouquet and details about the storage environment to evaluate the issue.

What’s Not Covered

Unfortunately, we cannot offer replacements or refunds in the following cases:

• Flowers were left outside for extended periods during extreme weather

• Incorrect delivery address provided

• Customer unavailable to receive the order

• Damage caused by mishandling after delivery

How to Request a Replacement or Refund

Please contact us at info@allmeflowers.com within 3 days of receiving your order. Include:

• Your order number

• A clear photo of the bouquet

• A brief explanation of the issue

We’ll get back to you within 24 hours.